Request a refund

Your refund request, step by step

1. 01

   Choose your order

   Sign in with your checkout email and its verification code. Choose the order and items, and provide a reason. Prepare photos for damaged or incorrect items.

2. 02

   Submit for merchant review

   Request a return within 14 days of delivery. PALMLOOP reviews your request and may approve, decline or ask for more information. Submitting a request does not automatically refund or cancel an order.

3. 03

   Confirm return instructions

   Wait for merchant approval and return instructions before sending anything back. Keep the tracking number. Return approval is not a refund. Conditions and costs follow our returns policy.

4. 04

   Merchant confirmation & refund

   Where a return is required, PALMLOOP checks the returned items, confirms the eligible amount and manually issues the refund to the original payment method. Posting time depends on your payment provider.