PALMLOOP / CARE
A little care goes a long way.
Order questions, product support and returns. Find a clear next step here.
Returns & refunds
Sign in to your order and submit a request for review by PALMLOOP.
Start a request ↗02 / PRODUCT CAREProduct support
For damage, an incorrect item or use questions, include your order number and photos.
Email support ↗03 / DELIVERYDelivery & orders
Read delivery information. Include your order number when asking about a shipment.
Delivery information ↗Your refund request, step by step
- 01
Choose your order
Sign in with your checkout email and its verification code. Choose the order and items, and provide a reason. Prepare photos for damaged or incorrect items.
- 02
Submit for merchant review
Request a return within 14 days of delivery. PALMLOOP reviews your request and may approve, decline or ask for more information. Submitting a request does not automatically refund or cancel an order.
- 03
Confirm return instructions
Wait for merchant approval and return instructions before sending anything back. Keep the tracking number. Return approval is not a refund. Conditions and costs follow our returns policy.
- 04
Merchant confirmation & refund
Where a return is required, PALMLOOP checks the returned items, confirms the eligible amount and manually issues the refund to the original payment method. Posting time depends on your payment provider.